So many times authors join a social media group called “Review Swaps” or “Author Swaps.” These groups have been set up quite innocently so that authors can get free Amazon Customer Reviews. Unfortunately swapping your book for a review on Amazon is actually a pretty bad idea – and I have found a lot of authors still don’t understand why. Let’s take a look.
If you can be proven to be connected or you are directly in touch with someone who leaves a Customer Review, this is against Amazon policy and can result in that review, or worse, that person’s Amazon account being removed from Amazon.
Most authors think that as long as their book is being swapped for free, it’s OK to solicit reviews, due to this exception rule on Amazon,
“The sole exception to this rule is when a free or discounted copy of a physical product is provided to a customer up front. In this case, if you offer a free or discounted product in exchange for a review, you must clearly state that you welcome both positive and negative feedback.”
and because of this FAQ on Amazon:
“Are authors allowed to review other authors’ books?
Yes. Authors are welcome to submit Customer Reviews, unless the reviewing author has a personal relationship with the author of the book being reviewed, or was involved in the book’s creation process (i.e. as a co-author, editor, illustrator, etc.). If so, that author isn’t eligible to write a Customer Review for that book.”
So what’s the issue?
The Amazon TOS states, “Family members or close friends of the person, group, or company selling on Amazon may not write Customer Reviews for those particular items.”
So being in contact, in the same group, or being friends with that other author is going to be perceived as unbiased. This is not allowed.
Let’s take the example of you being in an author swap situation. You join a group, and ask for a swap. Another author writes you a public comment that they will swap with you. Then you write each other a few emails, being nice about the swap. The reason Amazon does not allow you to do this is simple: are you really now going to write an unbiased review? Really?
Let’s say their book really sucks once you get your hands on it. It’s a one-star book. Their cover is offensive. Now, look me in the digital eye and tell me you would write “this book is awful and the cover is offensive” when they have written a five-star review on your book page. You are now in the horrible situation of having to lie about a product on sale on Amazon and leave a fake review. That’s the reason this is not allowed.
To make this crystal clear, Amazon adds,
“We have a zero tolerance policy for any review designed to mislead or manipulate customers. Customer Reviews help customers learn more about the product or genre, hear the reasons behind your star rating, and ultimately decide if this is the right product for them or not. Authors and artists can add a unique perspective and we very much welcome their customer reviews. While we encourage reviewers to share their enthusiasm and experience, there can be a fine line between that and the use of customer reviews as product promotion. We don’t allow anyone to write customer reviews as a form of promotion and if we find evidence that a customer was paid for a review, we’ll remove it. If you have a direct or indirect financial interest in a product, or perceived to have a close personal relationship with its author or artist, we’ll likely remove your review.”
“To help illustrate, here are a few examples of reviews that we don’t allow,”
One of the examples given is:
- An artist posts a positive review on a peer’s album in exchange for receiving a positive review from them“
Exchange the word “artist” for “author” and “album” for “book.” You see their point. Another example:
- A customer posts a review of a game, in exchange for bonus in-game credits
So change up “customer” for “author” and “game” for “book” and “Bonus in-game credits” for “a positive review on their book” and you’re getting the idea.
They go on to say that they do not allow,
“Sentiments by or on behalf of a person or company with a financial interest in the product.”
If you wrote a review for another author so they would write one for you, it could be argued you have a direct financial interest in that product.
Amazon tracks reviews. All Amazon has to do is check out the public comment linking the two of you, or even if they just check out how two authors have got a review on each other’s page, and bingo, you have broken the rules. Deletion of the account of the person who left the review will probably occur. This could be fatal for an author relying solely on Amazon for sales if their account is deleted due to a fake review.
There’s also this rule, just to stick an oar in further, in the Prohibited Activities TOS.
“You may not intentionally manipulate your products’ rankings, including by offering an excessive number of free or discounted products, in exchange for a review.”
So that’s definitely what you are doing when you advertise a free copy of your book to a whole group of people in exchange for a review.
Well then, how the heck am I supposed to get reviews?
The answer to that is really simple, but most authors don’t want to accept the truth – you need to sell your book by doing the legwork. Posting fake reviews on Amazon is a sure-fire way to mess up your book campaign.
A word on disclosure…
U.S. federal consumer endorsement and fraud laws require any payments or services (including service of getting a review of your own book however swapped, exchanged or assigned) be disclosed if posting in with consumer/customer reviews. Therefore, any review that was gotten by a swap or free copy must be disclosed as such “I reviewed this book in exchange for a free copy of the book.” However, this would be a lie if you swapped books by buying them. So then you would have to say, “I bought and reviewed this book in exchange for the author buying and reviewing mine.” Hmmm. Now it’s looking rather manipulated, don’t you think? Considering since 2009 the US government has been threatening fines to any reviewer who does not disclose (reported by Wired Magazine), it’s another gremlin in the works to consider when thinking of doing a swap. Here’s the FTC’s FAQs on that.
Look, you may very well get away with it.
But why bother? The reason it’s grey is that Amazon still does manual removals. They have a huge team of people who interpret the rules on a case-by-case basis. One Amazon staff member may be more experienced than another. One might be really, really good at sleuthing connected authors. They also do automatic removals – no input from a human being at all. They will just hit delete based on a connection they found across the internet, because Amazon pools what they called “social data” from other internet sites and groups to make recommendations to you.
Here’s an interview at Tech Crunch with Peter Faricey, the vice-president of Amazon Marketplace, where he admits this usage. He says, “we don’t publicly discuss what kind of data we use for the recommendation, but certainly social data that’s publicly available … is certainly one of the inputs we use.”
If Amazon doesn’t find you, your readers might…
Some people love to take down others at any cost. There are Amazon Customers who report reviews for abuse on a regular basis. They can click that “Report” button and explain how they found you soliciting for reviews online. So don’t underestimate the mean, nasty, twisted general public.
The bottom line is, it’s just not worth losing your Amazon account, reviews, or ranking over a few reviews, because one thing’s for sure – it’s really hard to get them to reinstate your account.
Real Amazon Verified Customer Reviews are important for ranking, exposure, and getting more sales
Concentrate on marketing, and spend some money on proven ways to get readers to buy your book and leave reviews. BookBub aside, now the Holy Grail due to its difficult gatekeeping policies for indie authors, there are other options.
- At SPR, we offer marketing services via reader lists within TOS on Amazon that gets you Amazon Reviews naturally, for example.
- Try using mailer services (avoid affiliates) to promote your book to readers, but make sure they do operate within TOS. See our list of providers here with affiliate information added.
Use adverts on Facebook. Still the only reliable way to drive readers to your book page outside of paying someone to do it for you, 1.4 billion people use Facebook, and that gives you a huge audience to advertise to. Each sale will cost you around $4-8, but you will start selling books.
Use Giveaways on Goodreads. Randomly chosen, qualified Goodreads winners will be more likely to leave a review if they won the book.
Do a book tour to build exposure on Google. We recommend Promotional Book Tours, which will get you more than 25 book bloggers writing about your book online, and some have been known to buy and read your book of their own volition and leave a Customer Review.
So cut the baloney… how many Customer Reviews do I really need?
The answer is as many as possible, often and little, but the magic number for ranking seems to start around the 100 reviews mark for social proof, i.e. your product is believably good.
Since June 2016, the Amazon Algorithm now rewards a drip-drip sale and review method. Therefore you should aim to get a bunch on launch, say, maybe 20-50, and then drip feed a few a week going forward. This will maintain your high rank after launch. Because you did spend time, money, and energy on your big launch, right? Right? This is your book you just spent ages writing, and you get rewarded by Amazon for marketing well. We offer marketing to achieve these things, including a “soft launch” style marketing deal that you can use to boost your sales in one go, even if you didn’t actually do it right when you released your book.
Note you need Verified Reviews, i.e. honest purchase followed by review. This is the only type of review you should seek out. Why? Read this to see how easy it is for Amazon to spot a fake/swap review.
None of what you do to promote your book will be cheap, and hardly anything that works will be free
If these are the only methods you intend to use, you may as well take up scrapbooking or potato printing. Because nowadays, you have to be a professional.
To be a self-publisher, you are up against thousands of authors spending thousands of dollars on their work, and therefore if you are really serious about promoting your book and getting reviews, the hard lesson is if writing and self-publishing is not a hobby for you, and you actually want some success and return on investment, like any business, you are going to have to advertise and work at your marketing plan.
If all the author review swap groups started swapping marketing tips instead, the world of indie authoring may be a happier and more successful place.